Shipping Policy
SmartBrainz aims to ship within the time agreed upon at purchase, but this will not be the same day as your order. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. We aim to deliver the items ordered within the chosen shipping time frame (2-5 business days / 5-8 business days). You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your "Spam folder" and see if you can locate it and mark “Not Spam” to receive the emails directly into your Inbox. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.
At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. There may by situations where an order has to be canceled. For example, an order may have to be canceled when:
1. Product no longer available or temporarily out of stock
2. Risk identified by credit and fraud avoidance department
3. Inaccurate or insufficient address
4. Non-serviceable locations, etc
If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the carrier may give you instructions on either re-delivery or collection from the carrier.
Important notes:
1. In case, if any product from the order gets canceled due to any reason like out of stock, end of life, restrictions etc. then we have the rights to process remaining products of the order.
2. If you didn’t receive your order within 30 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe.
3. After receiving the shipment, In the rare circumstance if you find that your item has a defect or is missing from your order then you will have 24Hrs to inform us. Please contact customer service at estore@smartbrainz.com.
4. Refused delivery: In this case, we will try to return the shipment back to the origin and return shipping will be deducted from your Product cost. So your refund amount will be Product Cost – Return Cost = Refund Amount.
5. We have all the rights to cancel the order without any prior notice for any reason whatsoever.
Cancellation Guidelines:
Canceling your order for any personal reason, we have no questions asked policy, in that case:
Case 1 [Example]
If the shipment has not been Processed by the seller (i.e. within 4Hrs of placing Order). Which means, Order Status: Pending / Processing.
Cancellation requested lead to a deduction of 4.72% from the total amount of order.
[Refund Amount] = [Total Order Cost] - [Payment Gateway Fee 3.54% Inc GST] - [Other Charges 1.18% Inc GST]
Case 2 [Example]
If the shipment has been Processed from the seller. Which means, Order Status: Processed / Shipped / Complete.
Cancellation requested lead to a deduction of 9.44% in addition to shipping cost (if applicable) from the total amount of order.
[Refund Amount] = [Total Order Cost] - [Payment Gateway Fee 3.54% Inc GST] - [Other Charges 5.9% Inc GST] - [2-Way Shipping Cost (if applicable)]
In rare cases, delivery may take longer due to: bad weather conditions, customs delay, technical malfunction, holidays or festivals, natural disasters, other unforeseen circumstances.
If you think your order is delayed, please feel free to contact us at estore@smartbrainz.com
Note:
- The above terms also apply to the shipment of any replacement product (if applicable) that might be shipped if there's a problem with the original shipment.
- Payment Gateway Fees may vary depending on payment method used.
Return Policy:
We have no questions asked return policy. We believe in 100% customer service and strive to please all buyers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. In order to return you will have 24Hrs to inform us. To be eligible for a refund, the product must be returned to SmartBrainz in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
These categories cannot be returned:
1. Used or altered or not in the same condition and packaging as you received it.
2. Specific categories like Paper & Printable Media, Inks, Toner & Cartridges, Labels, Maintenance Kits, Consumables, and Other Supplies, etc.
3. Items which have been used or installed.
4. Products that have been tampered with or a missing serial numbers.
5. Products with missing labels or accessories or original packaging.
6. Digital products.
Important Notes:
1. If you received an item damaged or incorrect then we may request you to share Pictures or a video with the order Number. The link to upload Pictures and video will be given to you by us.
2. If you received an item damaged or incorrect then you will have 24Hrs to inform us and shipping company as well.
3. Make sure that all returned items has not been used or altered or tampered with, as well as is accompanied by its original accessories, packaging, price tag and packing slip. On the box, please mention your order number.
4. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.
Refund Policy:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund or replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your original method of payment, within a certain amount of days, depending on payment gateway policies.
Please be assured that we work very hard to ensure that your interests are protected.
Late or missing refunds (if applicable):
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at estore@smartbrainz.com.
Partial Refunds:
There are certain situations where only partial refunds are granted: (if applicable)
1. Products with obvious signs of use.
2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Sale Items:
Items which are part of any sale/offer cannot be refunded unless they are faulty.
Contact Details:
If you have any questions regarding the returns and refund policies then please contact us at estore@smartbrainz.com.
Privacy Policy
Welcome to this SmartBrainz website. We at SmartBrainz respect the privacy of everyone who visits this website and are committed to maintaining the privacy and security of the personal information of all visitors to this website. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
» We do not collect information from visitors of our site.
» When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, credit card information or other details to help you with your experience.
When do we collect information?
» We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
» Provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
» To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
» To improve our website in order to better serve you.
» To allow us to better service you in responding to your customer service requests.
» To administer a contest, promotion, survey or other site feature.
» To quickly process your transactions.
» To ask for ratings and reviews of services or products.
» To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
» Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
» We use regular Malware Scanning.
» Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
» We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
» All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
» Help remember and process the items in the shopping cart.
» Understand and save user's preferences for future visits.
» Keep track of advertisements.
» Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
» You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
What if users disable cookies in their browser?
If you turn cookies off it will turn off some of the features of the site.
Third-party disclosure
Do we disclose the information we collect to Third-Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We transfer to outside parties (like shipping companies, payment gateways) your name, address, city, town, phone number, email address.
Payment gateways will also capture your card info if you will choose to make payment using Credit/Debit card.
We engage in this practice because:
Note: We have the contract with third parties (to whomever we transfer your data) so all your data will be disposed at their end after a certain time.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Transfer of Your Personal Information
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure Of Your Personal Information
If we are involved in a merger, acquisition or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
We agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes: On our Privacy Policy Page.
Can change your personal information: By logging in to your account.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
Within 7 business days, we will notify the users via in-site notification.
Contacting the Web Site
If you have questions or concerns regarding this statement, you can contact us at info@smartbrainz.com. You may also contact us at:
Smart Brainz
SCO-65 Link Colony, Opp. Nari Niketan
Nakodar Road, Jalandhar City, Punjab
INDIA – 144003
Email: estore@smartbrainz.com