Shipping Policy

SmartBrainz aims to ship within the time agreed upon at purchase, but this will not be the same day as your order. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame. We aim to deliver the items ordered within the chosen shipping time frame (2-5 business days / 5-8 business days). You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your "Spam folder" and see if you can locate it and mark “Not Spam” to receive the emails directly into your Inbox. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

At times we may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. There may by situations where an order has to be canceled. For example, an order may have to be canceled when:

1. Product no longer available or temporarily out of stock

2. Risk identified by credit and fraud avoidance department

3. Inaccurate or insufficient address

4. Non-serviceable locations, etc

If we are unable to meet the estimated delivery date, we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, the carrier may give you instructions on either re-delivery or collection from the carrier.
 

Important notes:

1. In case, if any product from the order gets canceled due to any reason like out of stock, end of life, restrictions etc. then we have the rights to process remaining products of the order.

2. If you didn’t receive your order within 30 days from purchase date, please contact us immediately. We might not accept the concern if received beyond this timeframe.

3. After receiving the shipment, In the rare circumstance if you find that your item has a defect or is missing from your order then you will have 24Hrs to inform us. Please contact customer service at estore@smartbrainz.com.

4. Refused delivery: In this case, we will try to return the shipment back to the origin and return shipping will be deducted from your Product cost. So your refund amount will be Product Cost – Return Cost = Refund Amount.

5. We have all the rights to cancel the order without any prior notice for any reason whatsoever.
 

Cancellation Guidelines:

Canceling your order for any personal reason, we have no questions asked policy, in that case:

Case 1 [Example]

If the shipment has not been Processed by the seller (i.e. within 4Hrs of placing Order). Which means, Order Status: Pending / Processing.
Cancellation requested lead to a deduction of 4.72% from the total amount of order.

[Refund Amount] = [Total Order Cost] - [Payment Gateway Fee 3.54% Inc GST] - [Other Charges 1.18% Inc GST]
 

Case 2 [Example]

If the shipment has been Processed from the seller. Which means, Order Status: Processed / Shipped / Complete.
Cancellation requested lead to a deduction of 9.44% in addition to shipping cost (if applicable) from the total amount of order.

[Refund Amount] = [Total Order Cost] - [Payment Gateway Fee 3.54% Inc GST] - [Other Charges 5.9% Inc GST] - [2-Way Shipping Cost (if applicable)]
 

In rare cases, delivery may take longer due to: bad weather conditions, customs delay, technical malfunction, holidays or festivals, natural disasters, other unforeseen circumstances.
If you think your order is delayed, please feel free to contact us at estore@smartbrainz.com
 

Note:
- The above terms also apply to the shipment of any replacement product (if applicable) that might be shipped if there's a problem with the original shipment.
- Payment Gateway Fees may vary depending on payment method used.