Return Policy:
We have no questions asked return policy. We believe in 100% customer service and strive to please all buyers. We always do our best to take care of our valuable customers.
In the unlikely event if any product that you have purchased is damaged or incorrect then you may return your product. In order to return you will have 24Hrs to inform us. To be eligible for a refund, the product must be returned to SmartBrainz in a resalable & unused condition. The item must be in the original packaging and returned with any accessories or free gifts within 7 days from the day it was delivered.
These categories cannot be returned:
1. Used or altered or not in the same condition and packaging as you received it.
2. Specific categories like Paper & Printable Media, Inks, Toner & Cartridges, Labels, Maintenance Kits, Consumables, and Other Supplies, etc.
3. Items which have been used or installed.
4. Products that have been tampered with or a missing serial numbers.
5. Products with missing labels or accessories or original packaging.
6. Digital products.
Important Notes:
1. If you received an item damaged or incorrect then we may request you to share Pictures or a video with the order Number. The link to upload Pictures and video will be given to you by us.
2. If you received an item damaged or incorrect then you will have 24Hrs to inform us and shipping company as well.
3. Make sure that all returned items has not been used or altered or tampered with, as well as is accompanied by its original accessories, packaging, price tag and packing slip. On the box, please mention your order number.
4. Please make sure that all returned items are packed securely to prevent any loss or damage during transit.
Refund Policy:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund or replacement may get delayed or declined if the product received by us is not as per your claim or you have not written order number on the package.
If it’s approved, then your refund will be processed, and the credit will automatically be applied to your original method of payment, within a certain amount of days, depending on payment gateway policies.
Please be assured that we work very hard to ensure that your interests are protected.
Late or missing refunds (if applicable):
1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at estore@smartbrainz.com.
Partial Refunds:
There are certain situations where only partial refunds are granted: (if applicable)
1. Products with obvious signs of use.
2. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Sale Items:
Items which are part of any sale/offer cannot be refunded unless they are faulty.
Contact Details:
If you have any questions regarding the returns and refund policies then please contact us at estore@smartbrainz.com.
Cancellation Guidelines:
Canceling your order for any personal reason, we have no questions asked policy, in that case:
Case 1 [Example]
If the shipment has not been Processed by the seller (i.e. within 4Hrs of placing Order). Which means, Order Status: Pending / Processing.
Cancellation requested lead to a deduction of 4.72% from the total amount of order.
[Refund Amount] = [Total Order Cost] - [Payment Gateway Fee 3.54% Inc GST] - [Other Charges 1.18% Inc GST]
Case 2 [Example]
If the shipment has been Processed from the seller. Which means, Order Status: Processed / Shipped / Complete.
Cancellation requested lead to a deduction of 9.44% in addition to shipping cost (if applicable) from the total amount of order.
[Refund Amount] = [Total Order Cost] - [Payment Gateway Fee 3.54% Inc GST] - [Other Charges 5.9% Inc GST] - [2-Way Shipping Cost (if applicable)]
In rare cases, delivery may take longer due to: bad weather conditions, customs delay, technical malfunction, holidays or festivals, natural disasters, other unforeseen circumstances.
If you think your order is delayed, please feel free to contact us at estore@smartbrainz.com
Note:
- The above terms also apply to the shipment of any replacement product (if applicable) that might be shipped if there's a problem with the original shipment.
- Payment Gateway Fees may vary depending on payment method used.